Security

Last Updated: January 2025

At Volexa AI, security is a core priority. We design our systems to protect your data through industry-standard safeguards, modern infrastructure, and best-practice security policies.

This page outlines the measures we take to protect your information.

Our Security Commitment

We are committed to:

• Protecting customer data
• Maintaining platform reliability
• Preventing unauthorized access
• Continuously improving our security posture

We implement layered security controls across infrastructure, application architecture, data storage, and operational processes.

Infrastructure Security

Volexa AI is built on secure, enterprise-grade cloud infrastructure.

Our infrastructure protections include:

• Secure cloud hosting environments
• Network isolation and segmentation
• Firewall protections
• Automated monitoring and alerting
• Redundant systems for reliability

All infrastructure is maintained in secure, professionally managed data centers.

Data Encryption

We protect your data using encryption best practices.

• Encryption in transit: All data is transmitted using TLS-secured connections
• Encryption at rest: Sensitive data is encrypted while stored

This ensures your data remains protected both during transfer and while stored in our systems.

Access Control & Authentication

We restrict system access using strict security policies.

• Role-based access control (RBAC)
• Principle of least privilege
• Secure authentication mechanisms
• Internal access logging and monitoring

Only authorized personnel can access production systems, and access is limited to essential operational needs.

Application Security

We implement security-first development practices, including:

• Secure software development lifecycle (SDLC)
• Regular vulnerability testing
• Dependency monitoring and updates
• Code review and deployment checks
• Rate limiting and abuse prevention

Our platform is continuously monitored for suspicious activity.

AI & Call Data Security

We understand the sensitivity of call recordings and AI-generated data.

We ensure:

• Secure ingestion pipelines
• Encrypted storage
• Controlled access to call data
• Limited internal data handling

We do not sell or share call data for advertising purposes.

Data Isolation

Each customer's data is logically isolated to prevent unauthorized cross-account access.

Strict controls ensure one customer's data cannot be accessed by another.

Third-Party Security

We partner only with trusted service providers that meet strict security standards, including:

• Cloud infrastructure providers
• Payment processors (e.g., Stripe)
• Email delivery services
• Monitoring and logging platforms

All third-party vendors are vetted for strong security practices.

Payment Security

All billing and payment processing is handled through PCI-DSS compliant providers.

Volexa AI does not store full payment card details on our servers.

Logging & Monitoring

We maintain comprehensive logging and monitoring to:

• Detect unauthorized activity
• Identify system anomalies
• Prevent abuse
• Respond rapidly to incidents

Security alerts are continuously reviewed by our engineering team.

Incident Response

We maintain formal incident response procedures to ensure:

• Rapid detection
• Immediate containment
• Root cause analysis
• Preventive remediation

In the event of a confirmed data incident, affected customers will be notified promptly.

Compliance & Privacy

Our security practices support compliance with:

• GDPR
• CCPA
• Industry best practices

For more details, please review our Privacy Policy.

Customer Responsibilities

Security is a shared responsibility. We recommend customers:

• Use strong, unique passwords
• Enable multi-factor authentication where available
• Restrict internal user access
• Follow call recording compliance laws

Questions & Security Reports

If you have security questions or wish to report a vulnerability, please contact:

support@volexa.ai